We bring deep sports, data and AI innovation, and a willingness to invest in mutual success
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Our deep understanding of club-to-fan engagement and the sports ecosystem allows us to apply proven strategies, leveraging global best practice to keep you ahead.
We view our work with Brentford FC as a true partnership, focused on achieving shared success. Weare willing to invest time and resources into this programme to ensure the solutions we develop are truly impactful, driving mutual success.
Our dedicated Cloud and Data engineering team leverage leading tools and techniques to transformhow organisations harness their data. Our experience spans Data Strategy, Analytics, Engineering andArchitecture to build data and AI-driven solutions to create value.
We work at the intersection of fan engagement, commercial performance, and modern data technology, ensuring that Brentford FC’s enterprise-wide data platform directly supports its ambition to be a leading, data-driven Premier League club
PwC is a technology-agnostic, independent partner, delivering unbiased solutions tailored to Brentford FC’s needs. But, our extensive alliances enable us to link into best-in-class tools and platforms, ensuring flexibility and scalability of your solution as it develops
TSOC offers a single source of truth on performance, safety and estate health – giving clients confidence that issues are seen and acted on.
TSOC provides the intelligence backbone needed to deliver, evidence and continuously improve outcome-led service models.
Real-time utilisation, smart scheduling and automation help teams deploy resources more effectively and reduce cost to serve.
TSOC highlights early risk signals – backlogs, delays, bottlenecks – enabling proactive intervention.
Predictive monitoring and energy insights allow teams to act before failures occur, reducing downtime and improving resilience.
TSOC integrates agentic interventions that accelerate triage, avoid SLA breaches and optimise decisions at scale – improving outcomes for clients.
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Visualisation & Interactive Reporting
Rapid Issue Identification
Live Teams Chat Integration
Client Query Handler
Account, Trade or Regional Deep Dives
Dynamic Scheduling
SLA Tracking & Performance
Workflow Orchestration
AI Agentic Layer
Customer Interface (React)
Power BI Dashboards
Application Front End
Microsoft Fabric & Core LLM
Al-led data and LLM backbone, with the ability to interrogate/query the data or create real-time bespoke front-end visualisations and reporting.
Weather
BMS
Meters
Sensors / Devices
CCTV
Telemetry
Social Sentiment
Others…
Leveraging external and supporting data sources to augment in-house data create predictive, data-driven insights
SAP
Maximo (x3)
Click/IFS
CFAM (multiple)
Coupa
CRM
Data Warehouse
Others…
Extracting or integrating with existing structured and unstructured data, with limited dependency on changes to underlying applications.ent in-house data create predictive, data-driven insights
Rapid Issue Identification
The AI & Agentic Service Layer, powered by an AI-led data and LLM backbone, will enable the Mitie Ops team to make faster, more informed decisions through real-time data querying, tailored visualisations and automated reporting. By streamlining processes and surfacing actionable insights, it will strengthen operational efficiency, improve responsiveness to customer needs and support continuous performance optimisation.
Leveraging external and ancillary data sources alongside in-house data will equip business teams with richer, predictive insights that strengthen strategic planning and reveal new opportunities for innovation and growth. This expanded data ecosystem ensures decisions are grounded in a more comprehensive and forward-looking understanding of the business.
Integrating structured and unstructured core data sources will allow teams to extract meaningful insights with minimal disruption to existing systems. This approach maintains continuity of operations while enhancing overall data utilisation, ensuring business users can access the intelligence they need without significant changes to underlying applications.
Integration orchestration will provide seamless data movement across systems, supporting real-time processing, interoperability and scalable operations. By coordinating information flows through standardised protocols, it ensures efficient data handling and delivers a reliable foundation for advanced analytics and AI-driven capabilities.
A fast-moving dashboard that gives Control Room Operators immediate visibility of live jobs, workforce availability and SLA risks. Designed for continuous scanning and rapid action, it enables Mitie to manage Technical Services operations minute by minute with speed and accuracy.
Protects SLA delivery with instant jeopardy alerts and guided responses.
Optimises engineer deployment using live utilisation, skills matching and dynamic scheduling.
Accelerates job throughput with fast triage, auto-classification and simplified exception handling.
Reduces rework and delays by improving visibility of job progression and dependencies.
Enhances real-time situational awareness with maps, status cues and high-visibility operational signals.
Improves operational efficiency by automating routine decision-making and reducing manual load.
A KPI-rich, comparative view enabling Control Room Directors to oversee performance across regions, workforce efficiency and operational stability. Built as a control-tower dashboard, it helps leaders anticipate issues, manage risk and drive continuous improvement through decisive action.
Provides transparent performance control across SLA, productivity and throughput measures.
Optimises workforce efficiency through comparative insights across teams, regions and managers.
Reveals recurring operational issues such as ageing backlogs, multi-visit jobs and supply delays.
Strengthens asset and compliance assurance with predictive failures, energy variance and compliance gaps.
Improves risk posture with a 24 to 72 hour outlook on capacity breaches and underperforming contracts.
Supports continuous improvement by making trends, variances and root causes visible at a strategic level.
A polished, storytelling-led dashboard that demonstrates Mitie’s intelligence, reliability and proactive account management for each client. Presented as a digital twin of the estate, it showcases how insight translates into action – building trust and differentiating Mitie in competitive environments.
Provides a clear, intuitive view of service performance that reinforces reliability and transparency.
Strengthens asset and estate assurance through health indicators, predicted failures and risk mitigation.
Demonstrates consistent delivery discipline across response times, fix times, first-time fix and planned work.
Shows proactive risk management with transparent incident histories, escalations and near misses.
Highlights innovation and intelligence through agentic interventions and automation-driven improvements.
Quantifies commercial and sustainability benefits via carbon reduction, efficiency gains and cost avoidance.
