This will deliver meaningful, long-term value for the Club.
The New and Unified Data Ecosystem
Evidence-based sponsorship ROI Dynamic, data-driven packages Real-time partner dashboards
Single view of customer/fan Personalised content, offers and journeysStronger loyalty and lifetime value
Operational intelligence powering decisionsAutomated reporting and efficient workflowsSecurity and privacy by design
Embedded governance framework & roles Capability uplift & support Clear ways of working
Advanced analytics to unlock predictive insightGoverned, responsible AI adoptionScalable foundation for emerging use cases
Mitie content below this block to be deleted
Across large estates, ageing HVAC systems often fail without warning, driving discomfort, rising energy costs and reactive call-outs. Traditional maintenance can’t detect issues early enough to prevent disruption.
Mitie’s AI-powered predictive model transforms this, giving clients real-time visibility and the ability to act before failures happen. This improves service quality, asset life and commercial outcomes.
From reactive breakdowns to proactive asset intelligence
IoT sensors and digital twins create a live performance profile for every HVAC unit, enabling AI to detect subtle deviations long before they cause outages. Machine-learning models interpret vibration, temperature and pressure trends, estimating remaining useful life and explaining exactly what’s driving risk.
This isn’t just insight. It’s actionable intelligence. Teams can intervene at the right moment with the right fix, preventing disruption, improving comfort levels for occupants, and extending asset longevity across the estate.
From inefficient call-outs to precision-driven field execution
When the system flags an issue, AI evaluates urgency, asset impact and engineer skillsets to determine the optimal response. It schedules the right engineer, recommends the best intervention, and produces guided workflows to speed resolution.
By turning predictive signals into coordinated action, organisations reduce unnecessary call-outs, increase first-time fix rates, and deliver consistently higher service levels. Clients gain smoother operations, measurable cost reductions and a more reliable, transparent FM partnership.
Mobile engineers lose valuable time to manual admin - typing notes, duplicating data, searching for manuals and organising job evidence. These tasks slow down resolution times and introduce avoidable errors.
Mitie’s AI-enabled workflow frees engineers to focus on diagnostics and repairs, enabling faster job starts, hands-free evidence capture and automatic production of compliant reports that enhance service quality and client confidence.
From information overload to guided expertise
Engineers get instant, on-demand access to the knowledge they need - SOPs, wiring diagrams, troubleshooting steps and best-practice guidance. Using the device camera, AI recognises components, highlights likely issues and recommends diagnostic tests.
This shifts the experience from manual searching to targeted, context-aware support. Engineers resolve faults faster, with higher first-time fix rates and greater confidence, ultimately delivering more reliable service outcomes for clients across every site.
From manual admin to hands-free efficiency
Engineers capture notes through voice, extract meter readings with a quick photo and receive AI-generated job briefings summarising asset history and probable faults. Once work is complete, AI produces a structured, compliant report and auto-populates CAFM/Maximo fields.
This eliminates repetitive admin, reduces human error and accelerates job close-out. The result is a more productive engineering workforce, improved operational accuracy and faster, more transparent service delivery for clients.
Frontline cleaners often work across multiple sites without easy access to HR systems or support channels. When issues arise – missing hours, rota discrepancies, holiday queries – they face delays and uncertainty that disrupt their shift.
Mitie’s AI-enabled colleague support experience gives frontline teams instant, accurate answers from any device, reducing frustration, speeding resolution and improving service continuity across client sites.
From delayed answers to instant clarity
When a cleaner spots an issue like missing hours they can raise it immediately through a simple mobile chat. AI captures their explanation, extracts the key details and checks timesheets, rota data and payroll records instantly. It pinpoints the root cause and either resolves the issue automatically or packages a complete, structured case for HR/Finance.
This transforms a slow, stressful process into a quick, transparent one – enabling frontline colleagues to stay focused on delivering consistent service.
From barriers to always-on support
The assistant adapts to each colleague’s needs, removing barriers such as language, literacy or digital confidence. Cleaners can speak, type or use translation features, and the system responds with clear, personalised guidance. It simplifies complex policies, asks only the questions that matter and captures details automatically.
By making support accessible and intuitive, the assistant ensures every colleague, regardless of background, can resolve issues quickly and maintain momentum on the job.
